Returns and Exchanges
the event that the product you have ordered arrive in damaged or
defective because of transportation conditions, it will be exchanged for
the same product in perfect condition without any additional charge. You must communicate us the incidence 24 hours after your receipt the product.
To change the purchased product, you must print the form of change. In it you must specify the new product that you want and and attach it to your return package. Once we receive it we will contact you.
** Trias Shop only takes over the costs of their own shipping.
user has the right to replacement or return for which he may contact
Trias Shop via email firstname.lastname@example.org and waive the purchase within a
period not exceeding fifteen working days from receipt of product.
The product must be sent to the following address:
J. Trias, S.R.L.
Plaza de la Cruz, 22
08700 Igualada (Barcelona)
In case you want to return the product shall attach sheet duly
completed return form and a copy of the invoice that you will find inside the
case of return Trias Shop is committed to refund the amount paid by the
user (not including shipping costs) upon receipt of the items in our
store for review. Merchandise must be unused and in their original packing and seals. Once
verified, we will proceed to refund the amount (not including shipping
costs) in the same mode in which the purchase was made. The deadline for payment is set out in the Act.
The user will have no right of return if the product is not returned
in their original packaging and seal and when the product is not in
perfect condition. In this case the product will be returned to the customer and will charge the costs of new shipment.
Remember: All taxed and / or adjusted to fit piece does not change.
All items are delivered by TRIAS label . If you want to return the
piece the label must be in perfect condition without being manipulated.